Resources for Family Violence victims
Asking for help is never easy. Even the simple act of asking a neighbour for a cup of sugar seems out of reach at times. We try so hard to project a sense of strength, control or having a perfect relation that showing vulnerability has become difficult. Reaching out and asking for help becomes even harder when there is a genuine fear.
Researchers from the Queensland University of Technology (QUT) Centre for Justice surveyed 362 domestic family violence (DFV) agencies and individuals across the country mid 2021. More than two-thirds of those surveyed reported an increase in new clients. This concerning research, along with an increase in the number of conversations MotHs Inc has witnessed and supported online has prompted us to update our family violence resources.
In late 2021 as a result of a domestic violence incident in our area, we published key information on our blog page (click here). We’ve now gone one step further with this ‘ cheat sheet’ which has been kindly created by one of our experienced network partners. This can be downloaded and printed out to pass on to those needing information on who to call and where to go. You can download this here or you can scroll down to find the contacts you need on this page or skip to the following sections:
In Crisis – need immediate help
Police 24/7 - Protection, IVO
Ph: 000
Safe Steps 24/7 - Advice, support, refuge
Ph: 1800 015 188
Email: safesteps@safesteps.org.au
Website: https://www.safesteps.org.au
Crisis – not immediate, advice and support
Orange Door
The Orange Door -The entry point for Victorians to access child and family services, and family violence services, including services working with perpetrators of family violence.
Website: https://www.orangedoor.vic.gov.au/
By Regions
Outer Eastern
Ph:1800 271 150
Email: oema@orangedoor.vic.gov.au
Address: 4-16 Devon Street (Corner Pierson Drive and Railway Grove) Croydon, 3136
Inner Eastern
Ph: 1800 354 322
Email: IEMA@orangedoor.vic.gov.au
Address: 30-32 Prospect Street, Box Hill, 3128
Southern
Ph: 1800 271 170
Email: sma@orangedoor.vic.gov.au
Address: 311 Lonsdale Street, Dandenong, 3175; 18 Golden Green Street, Pakenham, 3810; 156 Sladen Street, Cranbourne, 3977
Ongoing support
Specialist counselling
TRAK Forward - Specialist family violence recovery therapeutic service for adults, young people and children.
Ph: 9896-6395
Email: trakeast@anglicarevic.org.au
Address: Inner East - 37-41 Prospect Street, Box Hill
Website: https://www.ehn.org.au/client-supports-and-activities/trak-forward-program-therapuetic-recovery-for-adults-and-kids_243s499
Pathways to Resilience - Specialist family violence recovery therapeutic service for adults, young people and children.
Ph: 1300 003 224
Website: pathwaystoresilienceoe@vt.uniting.org
Address: Outer East - Victor Crescent, Narre Warren
Specialist Counsellor - Melanie Anderson - Wisdom from Within - Specialist family violence recovery counselling and wellbeing coach
Ph: 0412286764
Email: wfwcounselling@outlook.com
Website: https://wisdomfromwithin.com.au
1800 respect- 24-hour family violence informed counselling – free and anonymous
Ph: 1800 737 732
No physical or email address
Webchat available – see https://www.1800respect.org.au/help-and-support/telephone-and-online-counselling
Website: https://www.1800respect.org.au
LifeLine - 24-hour crisis support for personal crisis incl suicide prevention services
Ph: 13 11 14
Website: https://www.lifeline.org.au/
Parentline - Telephone counselling for all Victorian parents and carers of children
Ph: 13 22 89
No physical address. Phone service.
Available 8am – 12midnight 7 days a week.
Website: https://services.dffh.vic.gov.au/parentline
Legal support and advice
Family advocacy and support services - This service is for families involved in family law proceedings who are affected by family violence.
Ph:(03) 8610 9803
Locations at Melbourne and Dandenong courts.
Website: https://www.legalaid.vic.gov.au/family-advocacy-and-support-services
Legalaid - Victoria Legal Aid helps people through legal representation, family dispute resolution and non-legal advocacy.
Ph: (03) 9259 5444
Address: Outer-eastern suburbs - 23 Ringwood St, Ringwood VIC 3134
Website: https://www.legalaid.vic.gov.au/
Eastern Community Legal Centre - ECLC is a free community legal service for Melbourne’s Inner and Outer East.
Ph: 1300 32 52 00
Email: eclc@eclc.org.au
Address:
Inner East - Suite 3, Town Hall Hub, 27 Bank Street, Box Hill VIC 3128
Outer East - Suite B, 6 Floriston Road, Boronia VIC 3155, PO Box 747, Boronia VIC 3155
Website: https://eclc.org.au
Peninsula Community Legal Centre - Peninsula Community Legal Centre provides free legal services to Melbourne’s south-east.
Ph: 03 9783 3600
Email: pclc@pclc.org.au
Address: 441 Nepean Highway, Frankston
Website: http://www.pclc.org.au
Other Helpful websites:
Safe and Equal – https://safeandequal.org.au/
Family Safety Victoria - https://www.vic.gov.au/family-safety-victoria
Our Watch - https://www.ourwatch.org.au/
Victims of Crime - https://www.victimsofcrime.vic.gov.au/
ANROWS - https://www.anrows.org.au/resources/
Eastern Regional Family Violence Partnership - https://rfvp.org.au/
Kids Helpline - https://kidshelpline.com.au/
Directline (AOD) - https://www.directline.org.au/
BeyondBlue - https://www.beyondblue.org.au/
Homelessness - https://housing.vic.gov.au/